PerfectVisualHost Support Forum
WEB HOSTING SUPPORT => WEB HOSTING RESELLER => Topic started by: Perfect Visual on
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In order for your domain to point to your new server, it will require that you modify your name servers with your domain registrar. (Name servers are sent in an email at inital setup). You will be given a temporary IP# with which you can use to upload your files while waiting for your domain to point to your new server.
Your Nameservers:
If you opt to have your own nameservers, (ns.yourdomain.com and ns2.yourdomain.com) make sure to register your name servers with your domain registrar. Be certain to use the correct IPs for your nameservers that we provided you in the confirmation of setup email.
The most common error on this step is for someone to just update their domain registration to use these nameservers. Make sure you are creating the nameservers, not just pointing the domain to them.
Once your registrar completes the creation of your nameservers, they will be active in approximately 48-72 hours.
Note: Most Registrars now have online instructions on their website or after you log into your account, for setting up their domain as nameservers.
If you registered your domain with us, just let our support team know and they can register your nameservers for you.
To access CPanel (End User Manager) use URL:
http://ipsendtoyouremail/cpanel
To access your WHM (Web Host Manager) use URL http://ipsendtoyouremail/whm
You will be prompted for your username and passwod. This is the same username/password used to login to your account via ftp, telnet, or ssh.
Once your domain is pointing to the server, you can replace the IP#'s with your domain name.
Creating Web Hosting Packages:
The following instructions will guide you through creating your Web Hosting Packages. Select the ‘Add a NewPackage’ option in WHM and enter the account details in the following fields.
Package Name - This will be the Name of your web hosting package. Ex: Basic, Standard
Quota - Enter the hard disk space you would like to allocate this package in Megabytes (MB).
Max FTP Accounts - This is the limit put on the number of FTP accounts that your accounts of this package type can create in cpanel.
Max Email Accounts - This is a limit on the number of POP accounts that accounts of this package can create in cpanel.
Max Email Lists - This is a limit on the number of mailing lists that accounts of this package can create in cpanel.
Max SQL Databases - This is a limit on the number of MySQL databases that accounts of this package can create in cpanel.
Max Sub Domains - This is a limit on the number of Sub Domains that accounts of this package can create in cpanel.
Cgi Access - Check this box if you wish to allow CGI (Common Gateway Interface) script execution for this package. This should be selected for most packages.
FrontPage Extensions -Check this box if you wish to install the FrontPage Extensions on this plan. Be sure that you really plan on using FrontPage if you select this feature.
Note: We recommend setting up your packages without extensions. If you client does require them you can install them by clicking on "Install FrontPage Web Extensions" after you have set up their hosting account.
Bandwidth Limit - Enter the amount of bandwidth you want to restrict this package to.. Once this limit is reached, the website will display a white page with a message that this account has exceeded it’s bandwidth limit. For example, if you wanted to restrict this account to 5GB (Gigabytes) you would enter 5000 (this field expects MB).
Setting Up a Cpanel Account
Domain
Enter the domain name in this field. If my domain was ‘africatopforum.com’ I would enter ‘africatopforum.com’ in this field. Do not put the ‘www’ prefix, as this will prevent the account from being created correctly. Also make sure you leave NO spaces between your domain name and the beginning and end of the field.
Username
This field will be automatically generated by WHM using the first 8 characters of your domain name.
Password
Enter any combination of alphanumeric characters in this field. This will be the account password used to access cpanel, ftp, email etc.
FrontPage Extensions
Check this box if you wish to install the FrontPage Extensions on this account. Be sure that you really plan on using FrontPage if you select this feature.
Package:
You should have created your predefined your packages using the instructions above. You use this dropdown menu to select that package this will automatically fill many of the required fields.
FTP Password Syncing
If you just created an account and for some reason and are unable to login via ftp with the username/password you just assigned to this account, select the ‘Synchronize FTP Passwords’ menu option. This updates the ProFTP password file with the system wide password file. Then try to login again making sure you are entering the correct username/password.
NOTE: Usernames and passwords are case sensitive on Linux/Unix servers.
SMTP Authentication
All of our servers require that a user authenticate before an email is sent. Most email clients such as Outlook Express, Eudora, and Outlook support SMTP authentication. You should be using the same username/password to send email as you do to check email.
Accessing Websites Before Domain is Active
This can be accomplished by simply entering the IP address (We sent that to you) followed by /~username/ into the ‘Address’ bar of your browser.
http://ipsendtoyouremail/~username/
(username is the 1st 8 digits of your domain name, don't forget to add the trailing slash "/")
Another method is using any domain currently on the server and appending the username to the end of it as follows:
http://domain.com/~username/
(username is the 1st 8 digits of your domain name, don't forget to add the trailing slash "/")
You can use this method for ALL accounts on the server. This provides a way to view websites immediately after creation without having to wait for the domain to become active.
Subdomains:
In order for an account to have the ability to create subdomains, you must enable subdomains on that account in your WHM. Select the ‘Disable or Enable Subdomains Per Account’ menu option in WHM, then select the domain.
Email
The most commonly asked question regarding email is the username format expected by our servers. This is how it works:
- The username format user@yourdomain.com is required for all accounts except for the original default ‘catch all’ POP account. The username for this ‘catch all’ account is the same username used to access cpanel, ftp, or ssh. It is the username of your hosting account.
- Any subsequent or additional POP accounts created in cpanel MUST have the user@yourdomain.com format, otherwise you will not successfully authenticate, and you will continue to be prompted for a username and password.
This is the most common error by the end user and can be easily avoided if you understand the correct format and pass this information on to your users.
- Smtp field is smtp.yourdomain.com
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